Privacy Policy

Overview

This Privacy Policy explains how CADPROFF may collect, use, disclose, store and protect personal information when you visit cadproff.com, create an account, place an order, download digital products, contact support or request custom CAD design services.

This policy is written for an online store that sells digital CAD products internationally. Depending on your location, privacy laws such as the GDPR, UK GDPR, CCPA/CPRA or other local laws may give you additional rights.

Last updated: October 3, 2026

This Privacy Policy explains how personal information is collected, used, stored and protected when you visit cadproff.com, create an account, place an order, purchase digital products, request custom CAD services or contact CADPROFF.

By using cadproff.com, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable law.

1. Data Controller

The website cadproff.com and the CADPROFF online store are operated by:

Individual Entrepreneur Lepen
IIN: 581014350311
Address: 28/1 Razina Street, Karaganda, Republic of Kazakhstan
Phone: +7 701 771 44 31
Email: Lepen1410@mail.ru

Individual Entrepreneur Lepen is the operator and data controller responsible for the processing of personal information collected through cadproff.com, except where a third-party service provider acts as an independent controller under its own privacy policy.

References to “CADPROFF”, “we”, “us” or “our” in this Privacy Policy mean Individual Entrepreneur Lepen unless otherwise stated.

2. Information We Collect

We may collect information that you provide directly, information generated automatically when you use the website and information received from service providers involved in order processing, payment, security, analytics, hosting or customer support.

Depending on how you use cadproff.com, the information we collect may include:

Contact information, such as your name, email address and phone number;
Billing information, such as billing address, country, region, city and postal code;
Account information, such as account email, username, account preferences, login activity and password-related account data;
Order information, such as purchased products, order number, order status, order total, payment status and download access;
Digital download information, such as download permissions, download attempts, file access status and related technical records;
Support information, such as messages, order-related questions, refund requests and correspondence with CADPROFF;
Custom CAD request information, such as project descriptions, dimensions, sketches, screenshots, photographs, reference files, technical requirements and attachments submitted through forms;
Technical information, such as IP address, browser type, operating system, device information, referral source, pages visited, timestamps, cookies, session identifiers and similar technical data;
Approximate location information derived from IP address or similar technical information where available;
Payment confirmation information received from payment processors, such as transaction status, transaction identifier, amount and payment method type.

CADPROFF does not intentionally store complete payment card numbers, card security codes or other full card credentials on its own website where payment processing is performed by a third-party payment provider.

3. Information You Provide Through Forms

When you submit information through checkout, account registration, support, custom design or other website forms, you are responsible for ensuring that the information is accurate and that you have the right to provide it.

If you upload sketches, photographs, drawings, technical documents or other files, those files may contain personal information or confidential information. Please avoid providing information that is not necessary for your request.

4. How We Use Personal Information

We use personal information to operate the website, process orders, provide digital products, manage customer accounts, communicate with Customers and protect CADPROFF services.

Personal information may be used:

To create and manage Customer accounts;
To process digital product orders;
To confirm payments and order status;
To provide download links and access to purchased CAD files;
To maintain order and purchase history;
To send order confirmations and transactional notifications;
To send password reset and account security messages;
To respond to support requests and Customer inquiries;
To review refund, cancellation and payment-related requests;
To respond to license questions;
To process and evaluate custom CAD design requests;
To prepare quotations and communicate regarding custom projects;
To detect and prevent fraud, abuse, unauthorized account access and security incidents;
To diagnose technical problems and maintain website functionality;
To improve website navigation, checkout, product pages and Customer support;
To maintain business, accounting, tax and transaction records;
To respond to lawful requests from authorities where required;
To establish, exercise or defend legal claims;
To comply with applicable legal and regulatory obligations.

5. Legal Bases for Processing

The legal basis for processing personal information depends on the purpose of processing and the law applicable to the Customer.

Where laws such as the GDPR, UK GDPR or similar privacy legislation apply, processing may rely on one or more of the following legal bases:

Performance of a contract – where information is necessary to process an order, provide digital downloads, manage an account or deliver an agreed service;
Legitimate interests – such as website security, fraud prevention, technical administration, service improvement and Customer support, where those interests are not overridden by applicable privacy rights;
Consent – where consent is required for optional cookies, marketing communications or other optional processing;
Legal obligation – where processing is required for accounting, tax, legal compliance, recordkeeping, fraud prevention or lawful requests;
Legal claims – where information is necessary to establish, exercise or defend legal rights.

Where another legal basis is required under the laws of the Customer’s jurisdiction, CADPROFF will process personal information in accordance with those applicable requirements.

6. Orders and Digital Downloads

When you purchase a digital product, CADPROFF may store information necessary to identify and administer the transaction.

This may include:

Order number;
Customer name and contact information;
Billing information;
Products purchased;
Order total;
Payment status;
Transaction reference information;
Download permissions;
Download access records;
Account information associated with the order.

This information may be used to provide purchased files, restore download access, investigate payment or technical issues, process refund requests and verify license rights.

7. Payment Processing

Payments may be processed by third-party payment service providers.

When you choose a payment method, certain personal and transaction information may be transferred to the applicable payment provider for purposes including:

Payment authorization;
Transaction processing;
Fraud prevention;
3D Secure or similar authentication;
Refund processing;
Chargeback handling;
Compliance with payment network and legal requirements.

The payment provider may process your information according to its own privacy policy and legal obligations.

CADPROFF may receive payment-related information such as payment status, transaction number, payment method type, amount and other transaction confirmation data without receiving or storing your complete card details.

8. Cookies and Similar Technologies

cadproff.com may use cookies, local storage, session identifiers, pixels and similar technologies to support website functionality.

These technologies may be used for:

Shopping cart functionality;
Customer account sessions;
Checkout functionality;
Security and fraud prevention;
Remembering website preferences;
Website analytics;
Performance monitoring;
Marketing or advertising functionality where enabled and permitted.

Some cookies are necessary for the website to function properly and may not require consent where permitted by applicable law.

Optional analytics, advertising or marketing cookies will be used in accordance with applicable consent requirements and the cookie settings presented on the website where such functionality is enabled.

You may also control certain cookies through your browser settings. Blocking necessary cookies may prevent some website features, including account, shopping cart or checkout functionality, from working correctly.

9. Third-Party Service Providers

CADPROFF may use third-party companies and service providers to operate the website and provide services to Customers.

These providers may include providers of:

Website hosting and infrastructure;
Payment processing;
Email delivery;
Website security and anti-spam protection;
Backups and data storage;
Website analytics;
Customer support;
File storage and digital delivery;
Accounting or administrative services;
Technical maintenance and development.

These providers may process personal information only to the extent necessary for the applicable service or according to their own legal obligations where they act as independent controllers.

CADPROFF does not authorize service providers to use Customer information for unrelated purposes where CADPROFF acts as the controller of that information.

10. Disclosure of Personal Information

CADPROFF may disclose personal information where reasonably necessary:

To process payments;
To provide hosting, email, security, analytics or technical services;
To fulfil digital product orders;
To investigate fraud or security incidents;
To process refunds or chargebacks;
To comply with lawful requests from courts, regulators, law enforcement or other competent authorities;
To enforce CADPROFF agreements and licenses;
To establish, exercise or defend legal claims;
In connection with a lawful restructuring, transfer or sale of the business, subject to applicable requirements.

CADPROFF does not sell personal information for money.

11. Digital Download and Account Records

CADPROFF may maintain records of purchased digital products and download permissions so that Customers can access files, receive support and verify their license rights.

If you delete or request deletion of your account, certain records may still need to be retained where necessary for:

Tax and accounting obligations;
Transaction records;
Payment disputes and chargebacks;
Fraud prevention;
Legal claims;
Digital product license enforcement;
Compliance with applicable law.

Deletion of an account may affect future access to previously purchased downloads where account access is required to retrieve those files.

12. How Long We Keep Personal Information

CADPROFF keeps personal information only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required or permitted by applicable law.

Retention periods may differ depending on the type of information.

Account information may be retained while the Customer account remains active;
Order and billing records may be retained for the period required for tax, accounting and legal purposes;
Payment and transaction records may be retained where necessary for accounting, fraud prevention, refunds or chargeback management;
Download records may be retained while digital access or license verification remains relevant;
Support correspondence may be retained for service history, dispute resolution and Customer support;
Custom project information may be retained while the project is active and afterwards where necessary for contractual, technical or legal purposes;
Security logs may be retained for fraud prevention, abuse detection and website security;
Consent records may be retained for as long as necessary to demonstrate compliance.

Information may be deleted, anonymized or securely archived when it is no longer reasonably required.

13. International Data Transfers

CADPROFF is operated from the Republic of Kazakhstan.

If you access cadproff.com from another country, your personal information may be transferred to, stored in or processed in the Republic of Kazakhstan or in other countries where CADPROFF’s service providers operate.

Those countries may have privacy and data protection laws that differ from the laws of your country.

Where required by applicable law, CADPROFF or its service providers will use appropriate mechanisms or safeguards for international transfers of personal information.

14. Data Security

CADPROFF uses reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Depending on the website configuration, these measures may include:

HTTPS encrypted connections;
Restricted administrative access;
Account authentication controls;
Website security monitoring;
Security updates and technical maintenance;
Backups;
Payment processing through specialized third-party payment providers.

However, no website, internet transmission, email system, hosting environment or electronic storage system can be guaranteed to be completely secure.

Customers should:

Use a strong and unique account password;
Keep account credentials confidential;
Do not publicly share private download links;
Contact CADPROFF if unauthorized account activity is suspected;
Keep order information available for support and account verification.

15. Your Privacy Rights

Your privacy rights depend on the laws that apply to you.

Subject to applicable law, you may have the right to:

Request confirmation of whether CADPROFF processes your personal information;
Request access to personal information held about you;
Request correction of inaccurate or incomplete information;
Request deletion of certain personal information;
Request restriction of processing;
Object to certain processing;
Request a copy of certain personal information in a portable format where applicable;
Withdraw consent where processing is based on consent;
Object to direct marketing communications;
Submit a complaint to an appropriate data protection authority where such a right exists.

These rights may be subject to exceptions. For example, CADPROFF may need to retain certain order or transaction information to comply with accounting, tax, fraud prevention, legal or contractual obligations.

16. GDPR and European Privacy Rights

If the GDPR, UK GDPR or similar European privacy legislation applies to the processing of your information, you may have additional rights including access, rectification, erasure, restriction, objection and data portability.

You may also have the right to withdraw consent at any time where consent is the legal basis for processing. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

17. United States Privacy Rights

Residents of California or other U.S. jurisdictions with applicable privacy legislation may have rights relating to categories of personal information collected, sources of information, purposes of processing, disclosures to third parties, correction and deletion.

Where applicable, Customers may also have the right to opt out of certain forms of selling, sharing or targeted advertising.

CADPROFF does not sell personal information for monetary compensation.

If CADPROFF introduces advertising or analytics technologies that constitute “sharing”, “sale” or targeted advertising under applicable law, any legally required notices or opt-out mechanisms will be provided.

18. How to Exercise Your Privacy Rights

To make a privacy or personal data request, contact:

Email: Lepen1410@mail.ru
Phone: +7 701 771 44 31

Please provide enough information for CADPROFF to identify the relevant account or transaction.

We may request reasonable verification of your identity before providing, correcting or deleting personal information in order to protect Customer information from unauthorized requests.

Where permitted by applicable law, CADPROFF may decline or limit requests that are fraudulent, manifestly unfounded, excessive or inconsistent with mandatory recordkeeping obligations.

19. Marketing Communications

If CADPROFF sends optional promotional or marketing communications, such communications will be sent in accordance with applicable consent and electronic communication requirements.

You may unsubscribe from optional marketing emails by using the unsubscribe mechanism provided in the message or by contacting CADPROFF.

Even if you unsubscribe from marketing communications, CADPROFF may still send necessary transactional messages concerning orders, payments, downloads, account security, password resets and support requests.

20. Children’s Privacy

cadproff.com is primarily intended for adults, workshops, businesses, fabricators and other users capable of entering into legally binding transactions.

CADPROFF does not knowingly collect personal information from children in circumstances where parental or guardian authorization is required by applicable law.

If you believe that a child has provided personal information to CADPROFF without the required authorization, contact us at Lepen1410@mail.ru so that the matter can be reviewed.

21. External Links

cadproff.com may contain links to third-party websites or services.

CADPROFF is not responsible for the privacy practices or content of third-party websites. Customers should review the applicable privacy policy before submitting personal information to an external website.

22. Changes to This Privacy Policy

CADPROFF may update this Privacy Policy from time to time to reflect changes to website functionality, payment services, business processes, service providers or applicable legal requirements.

The “Last updated” date at the beginning of this page shows when the current version was published.

Material changes may also be communicated through the website or other appropriate methods where required by applicable law.

23. Contact Information

For privacy questions, personal data requests, account-related requests or questions about this Privacy Policy, contact: