Digital Product Policy

1. Digital Product Only

CADPROFF products are downloadable digital files only. Unless a product page clearly states otherwise in writing, no physical item will be shipped.

A purchase may include CAD files, DXF cutting files, PDF drawings, STEP reference models, bills of materials, notes or documentation, but not metal parts, hardware, tools, materials, printed drawings or fabrication services.

2. What You Receive

Each product page describes the digital files included in that specific product. File packages may vary by product and may include different combinations of deliverables.

• PDF fabrication drawings with dimensions and assembly references;
• DXF cutting files prepared for CNC laser, plasma, waterjet or similar cutting workflows;
• STEP or other 3D reference files for review and planning;
• Bill of materials or parts list when included;
• Assembly notes, manufacturing notes or supporting documentation when included.

You should review the product description, file formats, compatibility notes and license information before purchasing.

3. Download Access

After successful payment, files may be available through the order confirmation page, customer account, Downloads page or order-related email. You should use the same email address during checkout and account login to access your files correctly.

• Download access normally begins after payment is successfully completed;
• Some payment methods, security checks or technical issues may delay access;
• Download links may be connected to your order number and account email;
• CADPROFF may limit, suspend or reset download access if misuse, fraud, chargeback or unauthorized sharing is suspected.

4. File Compatibility

CADPROFF files are prepared for common CAD, CNC and fabrication workflows, but compatibility can vary depending on software version, machine settings, material, units, post-processing, shop workflow and third-party service provider requirements.

Before manufacturing, cutting, welding or assembling anything from CADPROFF files, you are responsible for checking dimensions, units, scale, geometry, kerf requirements, material thickness, tolerances, fitment, safety and compliance with local standards.

5. No Physical Shipping

Because CADPROFF sells digital products, there are no shipping fees, shipping labels, delivery carriers or physical delivery timelines. Any references to delivery mean electronic delivery of downloadable files.

6. Refund Policy for Digital Products

Digital products are different from physical products because files can be accessed, copied and stored immediately after download. For this reason, refunds may be limited once download access has been provided or the files have been downloaded.

CADPROFF may review refund requests on a case-by-case basis. A refund may be considered when:

• You were charged more than once for the same order due to a technical error;
• You purchased the wrong product and have not downloaded or accessed the files;
• The file package is missing a file that was clearly promised on the product page;
• The downloaded archive is corrupted and CADPROFF cannot provide a working replacement;
• CADPROFF is unable to provide access to the purchased product after reasonable support attempts.

A refund will generally not be provided when:

• You changed your mind after receiving access to the files;
• You purchased without reading the product description, file formats or license terms;
• Your software, CNC machine or fabrication provider does not support the included file format;
• You expected a physical product, printed drawing, manufactured part or hardware;
• You modified the files and the modified version does not work as expected;
• You cannot complete fabrication due to material, machine, skill, local code or workshop limitations.

Nothing in this policy limits any non-waivable consumer rights that may apply under applicable law.

7. Support for Downloads

CADPROFF provides reasonable support for download access, missing files, corrupted archives, product format questions and license clarification. Support does not include engineering certification, local code review, manufacturing supervision, CNC machine setup, toolpath programming, material procurement or fabrication training unless separately agreed in writing.

For faster support, include your order number, account email, product name, file name, software used and a short description of the issue.

8. Product Updates

CADPROFF may update digital products to improve documentation, correct errors or add formats. Unless stated otherwise, purchasing a product does not guarantee lifetime updates, custom modifications or access to future versions.

If an update is made available for your order, it may appear in your account or be provided through support at CADPROFF’s discretion.

9. Custom Digital Deliverables

Custom CAD design projects, adapted drawings and custom DXF file preparation may have separate pricing, scope, revision and refund terms. Custom work begins only after the scope, deliverables, price and timeline are confirmed in writing.

• Customer-provided dimensions and requirements must be accurate;
• Additional revisions may require additional fees;
• Custom work may be non-refundable once work has started or files have been delivered;
• CADPROFF may refuse unsafe, unlawful, unclear or technically unsuitable custom requests.

10. License Applies to All Downloads

All digital products are provided under the CADPROFF License Agreement unless a separate written license is agreed. Purchasing a product gives you usage rights, not ownership of the original intellectual property.

See the License Agreement for full usage rules and restrictions.

11. Contact

For download issues, refund requests, file format questions or product support, contact CADPROFF support.

Email: support@cadproff.com